CRM Integration
Interactive Voice Response (IVR) is a telephony technology that allows callers to interact with a computerized system through voice or keypad inputs. It automates call routing and data collection by guiding callers through a series of pre-recorded menus and prompts. This technology can streamline customer service by directing calls to the appropriate department or providing information without the need for human operators.
IVR systems enhance efficiency by handling high volumes of calls and delivering consistent responses.
They can be customized to fit the specific needs of a business, offering features such as automated surveys, appointment scheduling, and account information retrieval. By reducing the workload on live agents and providing instant assistance, IVR systems improve overall customer satisfaction and operational productivity.
IkonTel delivers superior voice bot solutions powered by cutting-edge AI, ML, and NLP technologies. Our in-house team of experts, including IIT graduates, ensures that each voice bot is customized to meet unique business needs.
CRM Integration
Secure & Reliable
24/7 Support
Customizable Solutions
Professional IVR Recording
Alerts & Notifications
Unlimited Call Recording
Scalable Solutions
Our digital strategy for healthcare is built around four key phases: Discover,
Design, Develop,
and Deliver.
Each phase is meticulously crafted to ensure your hospital's
comprehensive and
effective digital presence.
We help configure your IVR system with personalized messages and call routing.
Access all customer data and IVR functionalities from a secure, centralized dashboard.
Projects Completed
Satisfied Clients
Expert Teams
Find answers to common questions about how IkonTel’s solutions can help your business thrive. Learn more about our services, support, and how we tailor our offerings to meet your unique needs.
An IVR (Interactive Voice Response) system is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients. It accepts both speech input and touch-tone keypad selections to provide responses via voice, email, and SMS.
Yes, our IVR system is fully customizable. You can tailor the responses, call routing, and functionalities to align with your specific business requirements and customer interactions.
Absolutely. Our IVR system ensures secure and reliable communication, protecting customer data and maintaining the integrity of your business communications.
An IVR system can automate and streamline your business communications, handle large call volumes efficiently, reduce call waiting times, route calls to the appropriate departments, and free up your agents to focus on more complex tasks, thereby boosting overall productivity.
We offer 24/7 support to ensure your IVR system runs smoothly. Our team is available to assist with any issues, provide updates, and help you optimize the system for better performance.
There are many variations of passages the majority have suffered alteration in some fo injected humour, or randomised words believable. There are many variations of passages of Lorem Ipsum available, but the majority have suffered.
