Reduce operational cost
Voice bots are AI powered software that allow callers to navigate an IVRS using their voice. Enabling caller convenience and automated communication is a key feature of Voice Bot technology.
Have you ever wondered how Call Centres handle millions of calls seamlessly with high performance rate? The answer is Voicebot that can work effortlessly simplify the entire customer operation ecosystem and respond to your customer faster and accurately. IKonTel is a team of industry experts in the world of voice bot and motivated by AIML and NLP. Being the best Voice Bot Service Provider in India, we have helped numerous companies including bank, agriculture, retail, utilities to name a few.
As a voicebot service provider, we love to offer superior voice conversational ai with our latest ALML technology, so that you get the best performance and reduce the operational cost substantially. The best part of our voice bot solutions is; we have developed everything in-house. On top of it, we have a team of IITians who have developed voicebot from which all of our clients have immensely benefited. Each client’s requirement is unique; hence we offer customized voice bot solutions. With high performance rate and 95 percent client retention, we can proudly say, iKonTel is the best voice bot company in India.
Reduce operational cost
Sentiment & intent analysis
Scale-up business processes
Enhances user experience
Increases customer service capabilities
Increased Efficiency
Greater Reach
Better Authentication
Fraud Detection
Voice activated transactions
Improve Accuracy and precision
No Language Barriers
Faster Response time
Personalized and contextual conversations
Seamless transfer to a Human Agent for complex queries
Voice Bots have several valuable applications that can help all major industries, however, the main purpose of voicebot is to automate customer interactions and business communications.
Let’s understand how voice bot helps an organization
Schedule in-person meetings using Voice Assistant
Update customer data easily
Conduct automated lead-generation campaigns
Collect smart market data effectively
Collect and update the status of applications
Updated top-of-the-funnel marketing calls
Reminders, alerts & personalized interactions
Scale up your business database with automated data records
Streamline incoming calls
Instant response to customers’ queries
Voice bot and human work in tandem for a seamless customer support
Reduce call agent workload
Provide personalized responses to specific queries
Easily interacts with NLP to understand customer intent
Smart enough to understand customers’ emotion
| Collections | Automate loan collection with a Humanized Collections Bot |
| Insurance | Register a claim through voice bot by calling a dedicated helpline number from the accident spot and choosing the relevant option on the IVR |
| Government | Eradicate language barriers and boost governance by simplifying citizen access to services and grievance registration |
| Healthcare | Automate patient appointment booking and other healthcare-related processes through a Voicebot |
| Customer Care | Add value to call centers by handling initial call flows and lead filtration |
| Tele-Verification | Automate the tele-verification process with a voice bot by asking multiple questions required for application verification |
What makes Voice Bots extremely useful for businesses is their personalization. The AI powered software can be tailored to meet the specific requirements of any business enterprise. With automated natural language processing, Voice Bots can be designed in various languages and for top-notch industry functions.
You can get a custom Voice Bot that can showcase your brand image in the best way possible.
Customers can interact with your business through a simulation that is robust, responsive and smart. Implementing a personalized experience for customers is easier using Voice Bots. Besides, marketing automation and data collection is scaled up using AI & ML algorithms to track, record and repurpose business data.
Being one of the top-notch Ai voice Bot companies in India, iKonTel has expertise in offering customized & result-driven Voice Bot solutions. Having said that we develop a complete ecosystem, roadmap, journey building and develop a solution to meet your unique business requirements. Just specify your requirements and our team of engineers will use the latest technology and framework to build an intelligent Voice Bot that matches your business needs.
Bank
BFSI
Agriculture
Healthcare
Utilities
Grievance
Service centre
Travel portal/Agency
Logistics/Courier
OTT
E-commerce
Automobile
iKonTel voicebot solutions has Top features like Natural Language Processing (NLP), Machine Learning (ML), Language detection, Sentiment & intent analysis which makes it more efficient engaging in complex conversations and is capable of Language Switching as per customers’ convenience. IKonTel sends Millions of BOT daily which can be Integrated Easily eventually at an affordable price by reducing Operational Costs significantly.
Automatic speech recognition
Automatic Speech Recognition (ASR) makes use of Artificial Intelligence (AI) technology to process human speech into readable text which can be used to automate customer interactions and business communications
Omnichannel-Capabilities
It allows organisations to communicate with their customers through multiple channels and touchpoints such as Phone Calls, Email, Voicebot, SMS, IVR, WhatsApp and Social Media
Contextual-Conversations
It helps to start the conversation with previously known facts to make the conversation more effective, relevant, natural, personalized, and to create engaging experience for the users
Multi-language Support
It extends the customer support experience to people who don't speak most common languages like English and Hindi and are more comfortable conversing in their own regional language.
NLP-Engine
It enables systems to understand both written and spoken unstructured human language to analyse and derive meaning from it to respond adequately which helps to get insights.
Our own CRM
We have our own inhouse developed CRM which is integrated with Voicebot to enhance Customer communication through multiple channels
Customer Sentiment Recognition
Automatic detection of emotions can be done when customers interact with Voicebot to understand and analysis how they feel and this sentiment data can be used for further communications
Flexible-deployment
Our system is cloud based and can be deployed remotely which has flexibility to be designed according to everyone's need
Text-to-speech
We use Text-to-Speech technology which helps to convert text into natural sounding speech to deliver a human‑like personalized customer experience
Live agent in loop
We have capabilities to transfer Voicebot calls to Live Agent seamlessly
Hybrid communication
A Hybrid communication model is also possible where Voicebot and Human agent both get the opportunity to communicate with the customer
Find answers to common questions about how IkonTel’s solutions can help your business thrive. Learn more about our services, support, and how we tailor our offerings to meet your unique needs.
Our voice bots can be extensively tailored to meet specific business requirements. They support multiple languages and can be designed for various industry functions.
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Our voice bots can seamlessly transfer the call to human agents for complex inquiries, ensuring customers receive the assistance they need without disruption.
Yes! Our voice bots utilize machine learning to improve their responses over time, enhancing their ability to understand customer intent and provide accurate answers.
We offer comprehensive support, including training, maintenance, and continuous updates to ensure your voice bot remains effective and up-to-date with the latest technology.
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